Privacy Policy
Last updated: January, 2026
Introduction
This Privacy Policy describes how SureFix Plumbers (“SureFix Plumbers,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit or use our website sufirexplumbers.com (the “Site”) and any related online services that link to this Policy (collectively, the “Services”).
By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.
Information We Collect
We may collect the following categories of information from you when you use the Services:
- Identifiers: Name, email address, phone number, postal address, IP address, and similar identifiers.
- Contact and service information: Details you provide when requesting estimates, booking appointments, submitting contact forms, or communicating with us (e.g., service location, preferred dates, description of plumbing issues).
- Commercial information: Records of services requested or purchased, communications about your projects, and related transaction history.
- Usage data and device information: Browser type, device type, operating system, pages visited, time and date of visits, referring URLs, and other diagnostic data collected through cookies and similar technologies.
- Geolocation data: Approximate location information derived from your IP address to help provide relevant services (e.g., service area verification).
- User content: Feedback, reviews, photos, or other content you submit through the Site or our social channels.
We generally collect this information:
- Directly from you when you provide it (for example, via forms, email, phone calls, or online chat).
- Automatically as you navigate the Site via cookies, pixels, and similar tracking technologies.
- From third parties such as advertising networks, analytics providers, and service partners (where permitted by law).
Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to:
- Remember your preferences and improve your experience on the Site.
- Analyze Site traffic and performance (e.g., using analytics tools).
- Support marketing, advertising, and re-targeting campaigns.
You can usually set your browser to refuse or delete cookies. However, some features of the Site may not function properly if cookies are disabled.
How We Use Your Information
We may use the information collected for the following purposes:
- Providing services: To schedule and perform plumbing and related services, send estimates and invoices, and manage your customer account.
- Customer support: To respond to your inquiries, requests, questions, and feedback.
- Communication: To send administrative messages, appointment reminders, updates, and service-related notifications.
- Marketing and promotions: To send you newsletters, special offers, and promotional content, subject to applicable law and your communication preferences. You may opt out at any time.
- Analytics and improvement: To monitor and analyze usage, improve the Site, Services, and customer experience, and develop new offerings.
- Security and fraud prevention: To protect our business, customers, and the Site from fraud, abuse, and security threats.
- Legal compliance: To comply with applicable laws, regulations, legal processes, and enforce our agreements and policies.
Legal Bases for Processing (Where Applicable)
Where required by applicable law (for example, in the EU/EEA or UK), we rely on the following legal bases to process personal information:
- Your consent (e.g., for certain marketing communications or cookies).
- Contractual necessity (e.g., to provide requested services or respond to inquiries).
- Legitimate interests (e.g., to secure our Site, prevent fraud, and improve our services), provided these interests are not overridden by your rights and interests.
- Legal obligations (e.g., record-keeping for tax or regulatory purposes).
How We Share Your Information
We may share your information in the following circumstances:
- Service providers and vendors: With third-party companies that perform services on our behalf, such as hosting, payment processing, appointment scheduling, analytics, email delivery, marketing, or customer support.
- Business partners: With trusted partners involved in coordinating or delivering services you requested (for example, subcontractors or specialists).
- Affiliates: With our affiliated entities, if any, for purposes consistent with this Privacy Policy.
- Legal and safety reasons: When required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect our rights, property, customers, or others; or to detect, prevent, or address fraud, security, or technical issues.
- Business transfers: In connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
We do not sell your personal information for money, but we may use or share information for targeted advertising and analytics as allowed by law.
Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Policy or as required by law, including:
- Customer account and service records for the duration of your relationship with us and for a period thereafter to comply with legal, tax, and business requirements.
- Transaction and billing data for as long as needed for accounting, tax, and audit purposes.
- Marketing and communication preferences until you opt out or request deletion, subject to longer retention where required by law.
Data Security
We use reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, alteration, and disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
Your Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:
- The right to access and receive a copy of the personal information we hold about you.
- The right to request correction or update of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to legal exceptions.
- The right to object to or restrict certain processing activities.
- The right to withdraw consent where processing is based on consent.
- The right to opt out of marketing communications at any time by following the unsubscribe instructions in those communications or contacting us directly.
To exercise any rights or make a privacy-related request, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding.
Do Not Track and Targeted Advertising
Our Site may not respond to “Do Not Track” signals from your browser, as there is no uniform industry standard for such signals.
You can manage targeted advertising preferences through your browser settings, device settings, and directly with advertising platforms where applicable.
Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so that we can take appropriate action, including deletion where required.
Third-Party Websites and Services
The Site may contain links to third-party websites, services, or content that are not operated or controlled by SureFix Plumbers.
This Privacy Policy does not apply to those third-party properties, and we are not responsible for their content, privacy practices, or policies. You are encouraged to review their privacy policies before providing any information.
State- or Region-Specific Disclosures
If you are a resident of certain jurisdictions (such as California, other U.S. states with privacy laws, or the EU/EEA/UK), you may have additional rights under applicable data protection laws, such as the right to know information categories, data portability, or specific opt-out rights.
Where required, we will honor such rights and provide additional disclosures upon request or in dedicated supplemental notices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will revise the “Last updated” date at the top of this page and, when appropriate, provide additional notice (such as posting a notice on the Site). Your continued use of the Services after any changes become effective means you accept the updated Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:
- Company: SureFix Plumbers
- Website: sufirexplumbers.com
- Email: contact@surefixplumbers.com